Available in: Free, for everyone. Premium adds Priority Support.
If you have a question or run into an issue, here are your support options, fastest first.
1. The AI Assistant (fastest)
The quickest way to get help is the FACEITSync AI Assistant. Open the AI Assistant button, labeled "Ask me anything", in the bottom right of any page. It answers instantly about features, setup, plans and troubleshooting, using the live documentation. If it cannot fully solve your issue, it can create a support ticket for the human team directly from the chat, with the conversation attached. See The FACEITSync AI Assistant for details.
2. Support tickets (human team)
The ticket system is the main channel for the human support team:
- Go to Dashboard, then My Tickets.
- Click New Ticket.
- Describe your issue as clearly as possible.
- Add screenshots or logs if relevant.
- Submit and wait for a response.
What to include: what you were trying to do, what actually happened, steps to reproduce, screenshots or error messages, and your browser and operating system.
Response times
| Plan | Typical response |
|---|---|
| Free | About 24 to 48 hours |
| Player+ | About 24 to 48 hours |
| Premium | Priority Support - faster response |
Premium includes Priority Support, so Premium tickets are handled ahead of standard ones. See What is Premium.
3. Discord
FACEITSync has a community Discord for general questions and discussion with other users. In addition, if you are a FACEITSync Creator you can request access to the Creator Discord through a support ticket. The Creator Discord includes:
- Early information about new features.
- Creator-only announcements and updates.
- Direct communication with the FACEITSync team.
- Feedback and feature discussions.
To request access, mention in your ticket that you are a creator and would like Creator Discord access.
Before opening a ticket
These steps solve most issues quickly:
- Ask the AI Assistant or check this documentation for your issue.
- Reconnect your services under Settings, then Account.
- Clear your browser cache.
- Test in incognito or private mode.
- Try a different browser.
Social media
- X (Twitter): @FACEITSync
- Twitch: @FACEITSync
FAQ
What is the fastest way to get help? The AI Assistant (the "Ask me anything" button, bottom right). It answers instantly and can open a ticket if needed.
How do I contact a human? Open a ticket under Dashboard, then My Tickets, or ask the AI Assistant to create one for you.
How fast is support? About 24 to 48 hours on Free and Player+. Premium gets Priority Support with a faster response.
How do I join the Creator Discord? Open a ticket and mention that you are a creator and want Creator Discord access.
Is support free? Yes. Support is free; Premium adds Priority Support.
Related
The FACEITSync AI Assistant, What is Premium, FACEITSync Plans, Account Connections.