Available in: Free, on all plans. The subscription card, the receipts and the customer portal only appear once your account has actually paid for something.
Everything to do with money sits in one place: the Payments section of your settings. It says what you are paying for, when the next charge is due, what you have paid so far and where each invoice is. If a charge ever fails, it is also the page that tells you and the page where you repair it.
Open your payments in three steps
Step 3 is the one people skip: they scroll straight to the table at the bottom and miss the two blocks above it, which are the ones that need a click.
- Open your settings. In your dashboard, click Settings in the left sidebar, near the bottom under Account.
- Click Payments. The settings page has its own list on the left; Payments is the entry with the card symbol. The direct address is
/settings#payments, and an old bookmark to/dashboard/paymentsstill lands there. - Read from the top down. A red box sits at the very top, but only when a charge has failed. Below it comes your subscription or, if you have none, your Premium status, and the payment history last.
Only the history is there for everyone: the subscription card needs a running subscription, the Manage Payments button needs a payment made through Stripe. There is nothing to fill in here and no save button - everything is either a link to the payment provider or an action that asks a question first.
Reading your payment history
The table lists every payment on your account, newest first. Above it stands Member since, the date of your first paid package; it is set once and never rewritten, even if you cancel and come back later.
If you have subscribed more than once, the payments are grouped by Runtime, each group with its own dates, its number of payments, the total and a label such as ongoing or cancelled. Every new subscription starts counting at month 1 again, which as a flat list would read like an error.
Getting an invoice
Click the entry in the Receipt column. It opens the invoice for that single payment in a new tab, issued by the payment provider under the number the link is labelled with. The invoice goes to the email address of your FACEITSync account, because that is the address the checkout hands over.
The document itself is not linked in the page; the address is resolved when you click, and only for the account the payment belongs to. A dash here is not a fault - free access has no invoice, because nothing was paid.
The customer portal
Manage Payments opens the portal of the payment provider in a new tab. There you do the things we deliberately do not rebuild ourselves:
- replace the payment method, for example after a new card;
- view and download all your invoices;
- end a running subscription.
When you are finished, the portal brings you back to this section. Every click creates a fresh link that stops working shortly afterwards, so bookmark the settings page, not the portal.
The button does not depend on whether your access is still valid, only on whether you ever paid through Stripe - the way out stays visible when Premium is already gone and the provider is still charging. Older PayPal subscriptions have no portal and are managed in your PayPal account. A moderator working in your dashboard sees neither this button nor your history nor any amount.
When a payment fails
A card expires, a bank declines a charge. That is not dramatic in itself; the silence around it is, because Premium keeps working for a while and then disappears one day. This is the sequence.
- The provider reports the failed charge. The red box appears with the date the payment has been open since, and from the second attempt on, how many attempts there have been.
- Your access carries on while the provider retries. That is why the box exists - in this phase you would otherwise notice nothing.
- If the paid time runs out while the charge is still open, Premium goes on hold: there are three days of leeway for a late confirmation, then the nightly check ends the access. The box now says that a successful payment restores it instantly.
- You get an email for the failed charge, and from the third attempt on, one that says Premium will be deactivated. Once your access is gone those emails stop, and this page is the only place that still reports it.
The repair is always the same: Update payment method in the red box, swap the method in the portal, and the next successful charge clears the box, restores your access and carries the subscription on. If you would rather stop, the box carries a cancel link next to it, which leads into the same portal.
Cancelling, and taking it back
Cancel subscription sits on the subscription card, and only in your own account. It runs in three moves.
- A short question appears: what went wrong. Everything in it is optional, and Keep my subscription stops the process there.
- Continue to cancel leads to the usual confirmation dialog.
- Afterwards the card shows the status CANCELLED. You keep Premium until the end of the period you already paid for, and nothing is charged again.
Changed your mind? While that period is still running, an Undo cancellation button takes the place of Cancel subscription on the card; the subscription carries on and nothing extra is charged. This works for Stripe subscriptions - a cancellation at PayPal is final, and the card then simply reads Cancelled - Access until end of subscription; starting again means buying a new subscription.
Seven days before a cancelled subscription runs out, you get an email and a notification in your bell. A running subscription never triggers that reminder, because it renews itself.
What kind of access you have
The Type and Payment method lines are not decoration - they decide which buttons you get.
Buying while an older package still runs never costs you days: your remaining time is added on top. A one-off package pauses a running subscription with the provider until it ends; a new subscription cancels the old one at once, so nobody is charged twice. And when Player+ becomes Premium, the unused Player+ time is credited on the first invoice - that is the credit line under the amount.
When something on this page does not look right
- There is no Payments entry at all. You are most likely in someone else's dashboard as a moderator, and moderators never see payments.
- You paid, but the history is empty. The booking reaches us from the provider, not from your browser. Give it a moment and reload; closing the tab right after paying loses nothing.
- The Receipt column shows a dash. That payment has no document. The portal lists every invoice the provider has issued.
- There is no Manage Payments button. Then this account has no Stripe payment; an older PayPal subscription is managed in your PayPal account.
- There is no Cancel button. Either the subscription is already cancelled and running out, or your access has ended - then the subscription card is gone and Manage Payments above the history is the way out.
- The red box is still there although you paid. It clears itself with the next successful charge. If it stays, open a ticket and mention the date the box shows.
FAQ
Do I get an invoice for every payment? Every subscription charge at Stripe gets its own numbered invoice, linked in the Receipt column. One-off packages, older PayPal payments and free access have no document, and the column shows a dash.
Can I still pay with PayPal? No. New purchases go through Stripe; subscriptions once set up with PayPal keep running and are cancelled in your PayPal account.
I cancelled. Is Premium gone right away? No. You keep it until the end of the period you paid for, and while that runs you can take the cancellation back.
Can my moderators see what I pay? No. They see whether the channel has Premium, never the history, the amounts or the portal.
Does this work in FACEITSync Connect? Yes - the payments section, the receipts and the Manage Payments button are open in the Windows app too.