Contact & Support

Let's talk

The AI assistant, docs and Discord usually answer support questions instantly. For partnerships, sponsoring and ad slots, write to us here.

Documentation Step-by-step guides for every feature, including the FAQ.
Discord Community, announcements and help from the team and other streamers.

Partnership, sponsoring or an ad slot? Write to us via the form and we will reply with matching formats and reach numbers.

Go to the form

Send us a message

Our support team will reply via email as soon as possible.

Get even better support

Log in with your Twitch account to manage support tickets in the dashboard, track status, and receive quicker responses.

Log in with Twitch

Please never enter passwords or sensitive data - our team will never ask for those.

Partners & advertising

FACEITSync reaches CS2 players and streamers every day, right inside the match. We sell ad slots directly only, with no ad network in between.

972,232

player profiles

8,563

registered users

32

countries

  • Directly booked ad slots on profile, ranking and community pages
  • Reporting with viewable impressions and clicks, no estimated numbers
  • Tournament and event sponsoring including prize handling
  • Integrations and partnerships around CS2, FACEIT and Twitch
See all numbers and facts

Response time

Our support team usually replies within 24 hours. For urgent issues, reach us on Discord for faster help.

Look it up yourself first

Most support questions are already answered in the docs or the FAQ.